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الاسئلة الاكثر شيوعاً

هل اقدر ارجع الجهاز بعد الشراء؟

نعم يمكن ارجاع الجهاز خلال 14 يوم من شراءه شرط ان يكون بنفس الحالة وتواجد الفاتورة والكارتونة الخاصين به.

هل يوجد دفع بالتقسيط؟

نعم، نحن نوفر لك خيارات تمويل مرنة لتسهيل عملية شراء الأجهزة. يمكنك دفع المبلغ على أقساط مريحة حسب خطط الدفع المتاحة لدينا. كل ما عليك فعله هو اختيار خيار الدفع بالتقسيط أثناء عملية الدفع، وسوف تجد العديد من الخيارات المناسبة لك.

هل توفرون خدمات تركيب الأجهزة؟

نعم، نحن نقدم خدمة تركيب الأجهزة التي تم شراؤها من متاجرنا. يمكنك طلب خدمة التركيب عند شراء أي جهاز بلت إن مثل البوتاجازات أو الأفران. فريقنا المتخصص سيقوم بتركيب الجهاز في منزلك بكل احترافية وأمان.

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.